Knowledgebase – Owners Websites

Getting Started

Website Login

How to login to your website and set / reset your password

Overview of Your Dashboard

Get acquainted with the frequently used areas of your website

Creating New Content

Writing A Blog

Blogs Bring Bookings. Find out what they are, how they help your website ranking and how they can boost your bookings.

Managing Your Bookings

You manage your website bookings through your website's dashboard. Here you can confirm or delete booking requests, send emails to your guests and charge their credit cards when their balance is due to be paid.

Confirm a Booking

If you would like to disable Instant Booking and receive Enquiries Only, then after you have approved your Guests' booking, you will need to confirm it.

Block Out Dates

It is extremely quick and easy to block out dates on your website. If your property is unavailable at times during the year or if you just want to temporarily block dates out while you deal with an enquiry, this is where you would do this

Pricing

Offer a Voucher Code

Using voucher codes to offer discounted bookings on your Holiday Home's website is one of the most effective ways of realising actual bookings from your advertising campaigns, whether they be Printed Flyers, Social Media or even good old Word of Mouth.

Add an Extra Service Charge

Extras could be: <ul> <li>Allowing Pets</li> <li>Allowing Additional Adults / Children</li> <li>Welcome Pack of Essentials</li> <li>Recreation passes</li> <li>Parking</li> <li>Firewood / Welcome packs</li> <li>Cleaning</li> </ul>

Offer a Late Deal or Discount

Fill those gaps in your booking calendar by offering a Late Deal or Discount

Specify Check-In / Check-Out Days

Specify which days of the week your guests can check-in and/or check-out. This can be very useful when you want to maintain a summer schedule of weekly bookings without any gaps in-between.

Define Your Price Bands

Before you consider your prices, you should define your price bands. Your Price Bands, or Seasons, are the periods of the year that share the same prices and the same minimum stays. If you have multiple properties, your price bands should be the same for each property. You can create as many Price Bands as you wish, though you will find the fewer you have, the easier you will find it to update your pricing.

Create Your Rates

Your Rates page is where you set your prices for each of your Price Bands / Seasons. You can set nightly, weekly rates or special rates depending on the day of the week.

Apply Your Rules

Your Booking Rules allow you to set minimum stays and specify the days of the week that guests can check in/out. You can also define Advanced Rules to create compulsory requirements, or to create special rates, discounts or voucher codes.  

Updating Your Pricing

An introduction and overview guide to updating your holiday property pricing. Detailed guidelines and examples are provided in dedicated articles relating to your Seasons, your Rates and your Booking Rules.

Receiving Payments

Booking Deposit

Setting and amending your Booking Deposit. A booking deposit is part of the accommodation price that is payable at the time of booking.

Security Deposits

Setting or editing your Security Deposit Your Security Deposit is an amount of money that can either be paid by your guest or pre-authorised from your guests' credit card to cover the cost of any damages caused during their stay

Signup to Stripe

Instant Payment is an attractive option for your prospective guests and should lead to you receiving more bookings through your website

Connecting Stripe to Your Website

Stripe is our recommended Payment Provider as it has two clear advantages over Paypal. Firstly it allows you to accept pre-authorised payments from your guests and secondly it doesn't whisk your guest away from your website to its own website to make payment.

Receiving Payment Into Your Bank Account

Your booking system is extremely flexible in the way it can be setup to accept payments from your guests. If you don't wish to accept instant payments or card payments, you can ask guests to pay you direct into your bank account. If you would like to offer guests the choice of payment by card or bank transfer, then it can do this for you also.

Set Your Pricing – Weekend Rates

Use your Booking System to create weekend packaged rates or midweek package rates.

Accept Card Payments using Paypal

You can choose to use a FREE Paypal Business Account to accept online payments on your Holiday Home's Website. Setting up an Account with Paypal is quite straightforward with detailed instructions here.