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Security Deposits

Setting or editing your Security Deposit Your Security Deposit is an amount of money that can either be paid by your guest or pre-authorised from your guests’ credit card to cover the cost of any damages caused during their stay

A Holiday Home Security Deposit is an amount of money that can be taken from your prospective guest at the time of booking or other time before the booking has commenced.

This is intended to assure the Holiday Home Owner that they have a limited amount of financial protection should the guest cause any damage to the property during their stay. In the event of an uneventful visit, the Deposit should then be refunded to the Holiday Home Guest

The ‘Security Deposit’ should not be confused with your ‘Booking Deposit’ which is often referred to meaning a percentage of the price of the booking that is paid by the Guest as a down payment in order to reserve the Holiday Property

Changing Your Security Deposit

Enabling a Security Deposit

Security Deposits are optional – you don't need to have one. To enable / disable your Security Deposit head to OWcal > Payments then scroll down to your 'Security deposit settings'

Choose when it has to be paid

Select whether the Security Deposit should be Paid by the Guest. If you select No, you can choose to make alternate arrangements with your guest to collect the Security Deposit (eg: cash on arrival) If you select Yes, you can choose to charge the security deposit together with your initial reservation amount, or with the final payment.

Choose the amount

Choose the amount you would like to charge for your Security Deposit. Note: if you have multiple properties, the amount needs to be the same for each property.

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